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The Cushion

You soften the ask with apologies and hedges before you make it

"This might be more than you expected, but..."

"Here's the investment"

What It Sounds Like

  • I know this might seem like a lot, but...
  • This probably isn't what you want to hear...
  • I hate to ask, but...
  • No pressure at all, totally understand if this doesn't work...
  • I'm not sure if you're ready for this, but...
  • Just throwing this out there...

Why We Do It

We think we're being considerate. We think softening the ask makes us more likable, more human, less pushy. We apologize in advance because we're afraid of the buyer's reaction—afraid they'll think we're too expensive, too aggressive, too much.

But here's what's actually happening: you're telling the buyer to brace for bad news before they've even heard it.

The cushion is a fumble disguised as politeness. It looks like empathy. It is actually doubt. You're signaling that you don't believe in your own price. And if you don't believe it, why should they?

What the Buyer Hears

When you cushion the ask, the buyer doesn't hear humility. They hear apology.

They hear: *This is probably too expensive*. They hear: *I'm not confident you'll say yes*. They hear: *I'm already expecting you to say no*.

You've taken a perfectly reasonable offer and wrapped it in doubt. Now the buyer is primed to question it. You've literally coached them into hesitation. Before they even know the number, they know you think it's a problem.

And because you've framed it as uncomfortable, they treat it that way. They wince. They pause. They say "let me think about it" because you just told them they should.

Before / After

The Fumble

You: "So, um, I know this might be more than you were thinking, and I totally get it if it's not a fit right now, but the investment for this would be around $3,000. No pressure at all—just wanted to put it out there."

Them: "Oh. Yeah, that's... that's more than I thought. Let me think about it."

The Clean Version

You: "The investment is $3,000. Based on what you told me about your revenue goals, that should return itself in the first month. Does that work for you?"

Them: "Yeah, let's do it."

The Fix

**Notice** — Catch yourself hedging. The moment you hear "I know this might..." or "no pressure," stop.

**Name** — Say to yourself: *I'm cushioning. I'm apologizing for my price*.

**Interrupt** — Pause. Breathe. Remind yourself the price is fair.

**Swap** — State the investment cleanly. "The investment is X" or "Here's what it costs." No hedges, no apologies.

**Rehearse** — Practice saying your price out loud without softening it. Get comfortable with the silence that follows.

Cushions don't protect the buyer. They protect you from their answer. State your price like it's not a problem, and it won't be.

There are five of these. Find yours.

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